Refund policy

Policy Overview

This Refund & Returns Policy applies to all purchases made through the AMARIN website and should be read in conjunction with the AMARIN Terms & Conditions.

 

Change of Mind

AMARIN does not offer refunds or exchanges for change-of-mind purchases. This includes, but is not limited to:

  • Selecting an incorrect item
  • Deciding you no longer want the product
  • Receiving the same item as a gift
  • Dissatisfaction based on personal preference or scent perception

While we may provide general fragrance guidance, individual scent preference is subjective and cannot be guaranteed. We strongly recommend sampling fragrances prior to purchase to ensure suitability.


Order Cancellation & Payment Processing Fees

Where an order is cancelled or a refund is requested after payment has been processed, the following conditions apply:

  • Afterpay:
    If you pay using Afterpay and request an order cancellation or refund, AMARIN will deduct the non-refundable Afterpay processing fee (6% of the total transaction amount) from any refund issued. Any approved refund will be for the remaining balance only, excluding the Afterpay fee.
  • PayPal:
    If you pay using PayPal and request an order cancellation or refund, AMARIN will deduct the non-refundable PayPal processing fee (3% of the total transaction amount) from any refund issued. Any approved refund will be for the remaining balance only, excluding the PayPal fee.

These fees are charged to AMARIN by the payment providers and are non-refundable to us.

 

Items Not Eligible for Return

Unless required under Australian Consumer Law, the following items are not eligible for return, refund, exchange, or store credit:

  • Opened, used, or tampered perfumes
  • Change-of-mind purchases
  • Gift cards
  • Sale or clearance items
  • Requests made outside applicable timeframes


Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, leaking, or incorrect, please contact AMARIN within 48 hours of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product, packaging, and shipping box

Where a product is assessed as faulty or not as described, we will provide a remedy in accordance with the Australian Consumer Law, which may include a replacement, repair, or refund depending on the nature of the issue.


Australian Consumer Law

Nothing in this Refund & Returns Policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law (ACL).


Relationship to Terms & Conditions

This Refund & Returns Policy forms part of the AMARIN Terms & Conditions. In the event of any inconsistency, the Australian Consumer Law will prevail.